COVID-19 Information Page

COVID-19 FAQs for Licensing Processes

Updated October 28, 2020


The purpose of these FAQs is to provide information in response to some of the most commonly posed questions relating to Governor Gavin Newsom's Executive Order N-33-20, requiring people to "shelter-in-place" in order to slow the spread of the coronavirus (COVID-19), and the impacts of that order on licensing processes Please note that this is a rapidly evolving situation and guidance can change accordingly.


1. Are the Department of Real Estate (DRE) offices open?

All DRE offices are currently open to the public. Please note, office procedures have been put in place to ensure compliance with state and local health and safety guidelines aimed at protecting examinees, licensees, consumers, and DRE staff. This includes limiting the number of visitors at public counters, social distancing, additional cleaning measures, and requiring face masks be worn while in the building.

DRE has many examinee, licensee, and consumer processes available online on our website. To reschedule an exam date or conduct licensing transactions, we highly encourage using our eLicensing system. To file a consumer complaint, use our online complaint system.

2. Will DRE's public information line be open during shelter in place orders?

Yes, however, wait times may be excessive due to staffing restrictions.

3. How do I check to see if my exam has been canceled?

Please check DRE's website for the most current information prior to taking the exam. Also, please use eLicensing and confirm your email address is up to date. In the event an examination is canceled, affected examinees are emailed cancellation notices.

4. If my exam is canceled, how do I reschedule it?

All examinees can reschedule canceled exams using the eLicensing system for free. If you do not have an eLicensing account, you can easily create one on our website.

5. If the county I live in has issued a shelter in place order, can I reschedule my exam date?

Yes. If the city or county issues a shelter in place order, your exam will be canceled and an email notification will be sent to you. Be sure to check your spam or junk email folders. When an exam is canceled, examinees are placed in a "self-schedule" status on eLicensing, which allows them to reschedule for free.

6. If I have COVID-19 related issues, can I reschedule my exam date?

Yes, if you have contracted COVID-19, have been exposed to COVID-19, have COVID-19 symptoms or have other COVID-19 related issues, you can reschedule your examination without a fee by calling the DRE Public Information Line at 1-877-373-4542 or send a call back request by emailing Ask.DRELicensing@dre.ca.gov.

7. My real estate license will be expiring soon. What is the best way for me to complete my renewal?

The secure eLicensing online system offers expedited processing of salesperson, broker, and officer license renewals any time or day of the week. eLicensing is easy to use, paperless and interactive. Licensees enter information needed for license renewal into eLicensing, including the course number and completion date of continuing education taken. If continuing education is required, then continuing education requirements must be completely satisfied in order to renew through eLicensing. Acceptable methods of payment include VISA, MasterCard, and American Express credit cards or debit cards bearing a VISA or MasterCard logo.

Unfortunately, officers renewing after the license expiration date and all restricted licensees cannot use eLicensing. Those renewal applications must be submitted by mail to the Department of Real Estate, P.O. Box 137003, Sacramento, CA 95813-7003.

Remember, you may use eLicensing or submit your renewal application 90 days prior to your license expiration date. Your renewal is considered on-time if your eLicensing transaction is completed or your application is postmarked before midnight on your license expiration date, unless extended pursuant to Governor's Executive Order N-83-20 to June 30, 2020. If you submit your renewal on-time, Business and Professions Code Section 10156.2 permits you to continue operating under your existing license after its expiration date unless notified otherwise by the DRE.

8. How do I complete continuing education for my license renewal when I have been ordered to shelter in place?

Licensees can take continuing education courses by various means, including by correspondence or distance learning. Correspondence courses include courses offered online or by mail. You can search here for a list of continuing education courses that are offered by correspondence.

Please remember that continuing education courses follow strict regulations with regards to the amount of time required to be spent on a course and spacing of the final exams. See Continuing Education Regulations (RE 312) for additional information.

9. Does the shelter in place orders affect other components of the licensing process?

Live Scan service providers may be impacted by shelter in place orders. Please check the Department of Justice website to find a location open near you at https://oag.ca.gov/fingerprints/locations or call the individual service providers for their status.

You will likely experience delays with exam and licensing processes as a completed Live Scan is required to obtain a license. It is strongly recommended that you use our eLicensing system for those transactions that can be completed online.

10. Will DRE accept electronic signatures on licensing documents during this time?

DRE will accept electronic signatures; however, documents with electronic signatures will still have to be mailed to DRE, if they cannot be completed using eLicensing.



Return to COVID-19 Resource Page

COVID-19 Updates

Back to Top