COVID-19 Information Page

COVID-19 FAQs for Licensing/Exam Processes

Updated May 11, 2021



1. Are Department of Real Estate (DRE) offices and exam centers open?

Yes, all DRE exam centers are open.
 

2. How can I schedule my license exam?

The best way to schedule or reschedule your licensing exam is online, through DRE's eLicensing service. If you are not registered, you should use your Examinee ID number to create a free account now.

You should also make sure DRE has your most up-to-date contact information. Update yours through your eLicensing account.
 

3. How have COVID-19 restrictions effected DRE exam center capacity?

Because of physical distancing requirements, DRE exam centers are limited to 50% capacity.
 

4. If I have a COVID-19 related issue, can I reschedule my exam date?

Yes, if you have contracted COVID-19, have been exposed to COVID-19, have COVID-19 symptoms or have other COVID-19 related issues, you can reschedule your examination without a fee by sending a back request by email to Ask.DRELicensing@dre.ca.gov. Please put "COVID - Exam Reschedule Request" in your subject line and include your Examinee ID number and current test date, time, and location.

You can also call the DRE Virtual Call Center Monday-Friday from 8:00 a.m. through 5:00 p.m. at 877-373-4542. However, due to staffing restrictions, wait times may be excessive.
 

5. Some license renewal deadlines were extended because of COVID-19. When do those deadlines expire?

The executive orders issued by Governor Gavin Newsom that extended some deadlines for certain DRE licensees and pending applicants expire on June 30, 2021.

There are four groups affected by the order. Here's what the June 30, 2021 deadline means to each:

  1. Those whose DRE four-year license expired on or after April 16, 2020

    You have until June 30, 2021 to submit your renewal application, renewal fee, and continuing education (CE) requirements.

  2. Those whose DRE license rights expired on or after April 16, 2020

    Licensees have two years after expiration to renew their license. In cases where that two-year period ended on April 16, 2020 or after, you have until June 30, 2021 to submit your renewal application, late fee, and CE requirements.

  3. Those who are in the two-year window to pass the license exam

    For examinees whose two-year window to pass the exam ended on April 16, 2020 or after, you have until June 30, 2021 to schedule your license exam.

  4. Those who have passed their exam, but not applied for their license

    For those who passed the exam and whose one-year deadline to apply for a license expired on April 16, 2020 or after, you have until June 30, 2021 to apply for licensure.

    Any affected licensee or examinee can make fee payments on time, but will not be penalized if they miss their original deadline, so long as the payment is made by June 30, 2021.

Licensees are strongly encouraged to use DRE's eLicensing system. The secure system offers expedited processing of salesperson, broker, and officer license renewals 24/7. eLicensing is easy to use, paperless, and interactive. Learn more about the pending deadlines.
 

6. If my exam was cancelled and I don't want to reschedule, can I get my exam fee refunded?

Yes, DRE will refund exam fees to any applicant who has not yet taken the exam and who requests it.

Requests can be made by email to Ask.DRELicensing@dre.ca.gov. Please put "Exam Fee Refund Request" in your subject line and include your Examinee ID number.
 

7. Is DRE's Virtual Call Center open?

Yes, DRE staff are on-duty, with the majority teleworking. DRE's Virtual Call Center is open Monday-Friday from 8:00 a.m. through 5:00 p.m. at 877-373-4542. However, due to staffing restrictions, wait times may be excessive.

You should direct your general licensing and exam questions by email to: Ask.DRELicensing@dre.ca.gov.
 

8. Why can't I take my exam online?

It's critical for the value of a real estate license that DRE protects the integrity of all licensing exams. Current technology does not provide sufficient security to protect exam questions. We're keeping a close eye on various testing platforms and will re-evaluate available technology on an ongoing basis.
 

9. My real estate license will be expiring soon. What is the best way for me to complete my renewal?

The secure eLicensing online system offers expedited processing of salesperson, broker, and officer license renewals any time or day of the week. eLicensing is easy to use, paperless and interactive. Licensees enter information needed for license renewal into eLicensing, including the course number and completion date of continuing education taken. If continuing education is required, then continuing education requirements must be completely satisfied in order to renew through eLicensing. Acceptable methods of payment include VISA, MasterCard, and American Express credit cards or debit cards bearing a VISA or MasterCard logo.

Unfortunately, officers renewing after the license expiration date and all restricted licensees cannot use eLicensing. Those renewal applications must be submitted by mail to the Department of Real Estate, P.O. Box 137003, Sacramento, CA 95813-7003.

10. How do I complete continuing education for my license renewal when I have been ordered to shelter in place?

Licensees can take continuing education courses by various means, including by correspondence or distance learning. Correspondence courses include courses offered online or by mail. You can search here for a list of continuing education courses that are offered by correspondence.

Please remember that continuing education courses follow strict regulations with regards to the amount of time required to be spent on a course and spacing of the final exams. See Continuing Education Regulations (RE 312) for additional information.

11. Does the shelter in place orders affect other components of the licensing process?

Live Scan service providers may be impacted by shelter in place orders. Please check the Department of Justice website to find a location open near you at https://oag.ca.gov/fingerprints/locations or call the individual service providers for their status.

You will likely experience delays with exam and licensing processes as a completed Live Scan is required to obtain a license. It is strongly recommended that you use our eLicensing system for those transactions that can be completed online.

12. Will DRE accept electronic signatures on licensing documents during this time?

DRE will accept licensing/examination documents with electronic signatures if the documents cannot be submitted through our eLicensing system.

Electronic signatures are acceptable provided there is a means to authenticate that the digital signature belongs to the individual, complying with California's Uniform Electronic Transactions Act
( California Civil Code §1633.1, et seq.) Any document delivered to DRE in this manner shall be deemed to have been duly and validly delivered and be effective for all purposes.



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